Shipping policy
Shipping Policy
Order Processing
All orders are shipped from Perth, Western Australia.
Orders are typically processed and dispatched within 2 business days of payment confirmation, excluding weekends and public holidays. Processing times may be extended during peak periods, product launches, or promotional events.
Once an order has been dispatched, it cannot be cancelled or amended.
Shipping Rates & Methods
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Available shipping options and estimated delivery timeframes are displayed at checkout prior to payment.
Estimated Delivery Times
Delivery timeframes are estimates only and are not guaranteed.
Australia
- Standard Shipping: 3–6 business days
- Express Shipping: 1–3 business days
International
- Standard International Shipping: 7–14 business days
Delivery times may vary due to factors outside our control, including courier delays, weather events, customs processing, or peak shipping periods.
Tracking
Once your order has been dispatched, tracking details will be provided via the provided email.
It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the delivery.
Delivery Responsibility & Risk
Risk of loss or damage passes to the customer once the order has been dispatched.
Heritage Stripes is not responsible for:
- Delays caused by courier services or customs clearance
- Parcels marked as delivered but not received
- Incorrect delivery details provided by the customer
- Parcels left unattended at the delivery address
We recommend using a secure delivery address where possible.
Address Accuracy
Customers are responsible for ensuring all delivery details are accurate at checkout.
Orders returned to us due to incorrect or incomplete address information may incur additional shipping fees for re-delivery.
Refunds will not be issued for orders lost or delayed due to incorrect address details.
International Shipping
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are non-refundable.
Heritage Stripes does not mark orders as gifts or undervalue shipments.
We are not responsible for delays, refusals, or additional charges resulting from international customs processes.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost in transit, please contact us at:
We will assist in lodging a courier investigation where applicable. Replacement or refund decisions will be made at our discretion and in accordance with Australian Consumer Law.
Relationship to Returns Policy
Shipping issues do not qualify as change-of-mind returns.
Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.
Contact
For shipping-related enquiries, contact:
info@heritagestripes.com